Privacy Policy
Last Updated: November 24, 2025
1. Introduction
Bytora Tech ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.
2. Information We Collect
2.1 Information You Provide Directly
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, username, password
- Billing Information: Billing name, billing address, billing email, billing phone
- Shipping Information: Shipping name, shipping address, shipping phone (for physical products)
- Payment Information: Payment method, card type, last 4 digits of card (full card numbers are NOT stored - processed securely through PowerTranz)
- Order Information: Products/services purchased, order history, transaction details
- Communication: Messages, inquiries, feedback, support requests
2.2 Automatically Collected Information
When you visit our website, we automatically collect:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Information: Pages visited, time spent on pages, click patterns, referring URLs
- Cookies and Tracking: We use cookies and similar technologies (see Cookie Policy below)
3. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: Process and fulfill your orders, send order confirmations and updates
- Payment Processing: Process payments securely through PowerTranz payment gateway
- Customer Service: Respond to your inquiries, provide support, handle refunds and returns
- Account Management: Create and manage your account, authenticate your identity
- Service Delivery: Deliver digital products, provide access to services, send license keys
- Communication: Send transactional emails, service updates, important notices
- Marketing: Send promotional emails (with your consent), newsletters, special offers
- Legal Compliance: Comply with legal obligations, prevent fraud, enforce our terms
- Analytics: Analyze website usage, improve our services, enhance user experience
4. Data Protection and Security
We implement comprehensive security measures to protect your information:
- SSL/TLS Encryption: All data transmitted between your browser and our servers is encrypted using SSL/TLS technology
- Secure Payment Processing: We use PowerTranz SPI (Simplified Payment Integration) which is PCI DSS compliant. We do NOT store full credit card numbers on our servers
- 3D Secure Authentication: All card payments are processed with 3D Secure (Verified by Visa and MasterCard SecureCode) for additional security
- Secure Database: Personal information is stored in encrypted databases with restricted access
- Access Controls: Only authorized personnel have access to personal information on a need-to-know basis
- Regular Security Audits: We conduct regular security assessments and updates
- Data Backup: Regular encrypted backups are maintained
5. Data Sharing and Disclosure
We do NOT sell your personal information. We may share your information only in the following circumstances:
- Payment Processors: We share payment information with PowerTranz to process transactions securely
- Shipping Providers: We share shipping information with carriers to fulfill physical product orders
- Service Providers: We may share information with trusted third-party service providers who assist in operations (under strict confidentiality agreements)
- Legal Requirements: We may disclose information when required by law, court order, or government regulation
- Business Transfers: In the event of a merger, acquisition, or sale, information may be transferred to the new entity
- Protection of Rights: We may disclose information to protect our rights, property, or safety, or that of our users
6. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve website functionality
You can control cookies through your browser settings. However, disabling cookies may affect website functionality.
7. Your Privacy Rights
Depending on your location, you may have the following rights:
- Right to Access: Request a copy of your personal information we hold
- Right to Rectification: Request correction of inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal information (subject to legal obligations)
- Right to Restrict Processing: Request limitation of how we process your information
- Right to Data Portability: Request transfer of your data to another service provider
- Right to Object: Object to processing of your information for certain purposes
- Right to Withdraw Consent: Withdraw consent for marketing communications at any time
To exercise these rights, please contact us at support@bytora.tech
8. Data Retention
We retain your personal information for as long as necessary to:
- Fulfill the purposes for which it was collected
- Comply with legal obligations
- Resolve disputes and enforce agreements
- Maintain business records as required by law
When information is no longer needed, we securely delete or anonymize it.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
11. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.
13. Contact Us
For privacy concerns, questions, or to exercise your rights, please contact us:
- Email: support@bytora.tech
- Phone: 876 788 8816
- Address: 34 National Heroes Circle, Kingston, Jamaica
By using our services, you acknowledge that you have read and understood this Privacy Policy.
Bytora Assistant (WhatsApp Bot) and Web App
When you use the Bytora Assistant on WhatsApp or our assistant web app, we collect and process the following in addition to our general privacy practices above.
Data we collect for the Assistant
- Identity & contact: Your WhatsApp phone number, display name, and (if you set it) login email for the web app.
- Messages: Content of messages you send to the assistant (text and voice). Voice messages are transcribed using a third-party service (e.g. OpenAI) so we can process them.
- Preferences & settings: Timezone, region, tone, and other preferences you set via the assistant or our APIs.
- Memory & goals: Information you ask us to remember (e.g. contacts, dates, facts) and goals/tasks you create with the assistant.
- Google account (optional): If you connect Google, we store an encrypted refresh token so the assistant can access your Gmail and Calendar on your behalf. We do not store your Google password.
- Usage: Usage metrics (e.g. number of requests, cost estimates) for billing and service improvement.
Security and encryption
Conversations are encrypted in transit (e.g. over HTTPS and via the official WhatsApp Business API). Sensitive assistant data—including conversation content, memory, and the Google refresh token—is encrypted at rest in our systems. Data is stored only as needed to provide the assistant’s features (reminders, tasks, calendar, etc.). You can revoke Google access at any time in your Google account settings.
How we use this data
- To provide the assistant (replies, reminders, calendar, email, goals, and related features).
- To send you scheduled reminders and messages you have requested.
- To allow you to sign in to the assistant web app (account and billing) using your phone number or email and a verification code.
- To improve our service, troubleshoot issues, and comply with law.
Third parties
To operate the assistant we use:
- Meta (WhatsApp): We use the official WhatsApp Business API (Meta Cloud API) to send and receive messages. Meta’s privacy policy applies to WhatsApp data.
- AI providers: Message content may be processed by third-party AI services (e.g. OpenAI, Anthropic) to generate replies. Their respective privacy and data processing terms apply.
- Google: If you connect Google, we use Google APIs for Gmail and Calendar. Google’s privacy policy and API terms apply.
We do not sell your assistant data. Your message content is not used to train AI models; it is processed only to perform the services you request. We use assistant data only as described in this policy and in our Terms of Service.
Retention
We retain assistant data as follows: messages and activity logs are kept for a limited period (e.g. 12 months for messages, 3 months for logs) and then automatically deleted. Memories, goals, and preferences are retained while your account is active. After account termination or expiry, we may retain data for a limited period for backups and legal compliance, then delete or anonymize it. Exact retention periods are configurable and may be updated; contact us for current details.
Your rights and deletion
You can request access, correction, or deletion of your assistant data. You may delete your assistant data (messages, memories, goals) at any time from the assistant web app under Account > Delete my data—this removes your conversation content, stored memories, and goals within 24 hours. You may disconnect Google at any time via the link we provide in the assistant. For full account deletion or other requests, contact us. We aim to process deletion requests within 30 days.